Big on

Delivering for our
Customers and Stakeholders

• Whatever the storage requirement, we will find the best solution with unrivalled customer service. Our friendly and helpful staff are one of the main reasons why customers choose Big Yellow.

  9,600 online reviews of our customer service are testament to this.

  

  

  “I would definitely recommend using Big Yellow. The manager, who checked me in was friendly and very professional and made the whole process very easy. The facility is very easy to navigate around, and the security set up made me feel at ease about storing my belongings. All in all, a great experience with no stress or fuss.”

  Emily / customer at
  Big Yellow Byfleet

  

  

• bigyellow.co.uk/business

  We give businesses the flexibility to grow because our storage services are tailored to their exact requirements.

  Big Yellow offers a secure, local and low risk option for businesses to rent as much or as little space as they need and the flexibility to change room size easily as their business stock and activity fluctuates.

  Businesses like the low risk approach offered by Big Yellow. They can try us out from as little as seven days without being tied into long term contracts.

  Business+ is our range of additional business services that we offer. We can provide business customers with flexible office space, meeting rooms, a forklift service, even a virtual assistant. We’ll accept deliveries, arrange couriers and help out with photocopying, scanning and faxing. It all adds up to a valuable additional pair of hands for any business.

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  Archiving

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  Warehousing

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  Multi-site storage

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  E-tail storage

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  Offices

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  Lock ups

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  Industrial units

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  Flexible storage

  

  “I originally went in search of some extra space, but Big Yellow has almost become a partner, enabling me to grow the business.”

  Helen Cockle /
  The Little Legs Company

  

  

  Businesses across the UK choose Big Yellow
  because we offer:

  • Flexible space ranging from 10 sq ft to 5,000 sq ft
  • No business rates, utility charges or additional overheads to pay
  • Store from as little as seven days
  • No complex leases to sign
  • Out of hours access
  • Secure storage with perimeter fencing, PIN code access, individually alarmed rooms and 24 hour digital CCTV
  • Easily accessible locations on main roads
  • Large loading bays, trolleys, pallet trucks and fork lifts
  • Staff on hand 7 days a week
  • National accounts for easier management

• We provide the highest levels of security in the UK self storage industry. We have invested significantly to ensure our customers enjoy peace of mind.

  We are the only major UK operator where every room in every store is individually alarmed.

  Secure perimeter fencing, electronic coded gates, intruder alarms, PIN code entry and CCTV which is externally monitored 24 hours a day, provide additional levels of security for our customers.

  The importance of security and the need for vigilance is communicated to all store staff and reinforced through regular training.

  

  “I walked away feeling very happy about leaving my belongings in a safe and secure location. But the very best thing was the level of service from the manager and her staff. 10 out of 10. Sorry to repeat myself again, but your staff have the customer service levels that any company should be envious of.”

  Katharina / customer at
  Big Yellow Poole

  

  

• Our customers like our modern, highly visible, purpose built stores which are situated in safe and easily accessible locations.

  In April 2014, we opened our Gypsy Corner store situated next to the A40 in London. This and our other high profile store locations contribute to the growing awareness of self storage and our brand.

  We have an unrivalled portfolio across London, the South East and large metropolitan cities with a network of 77 stores.

  Outside London
  – 42 stores and sites

  London
  – 38 stores and sites

  67 easy to find, high profile locations provide convenience for customers and unmissable exposure for the Big Yellow brand.

  10 Armadillo store locations further broaden our national coverage.

  Key

  • 55 Wholly owned stores
  • 3 Wholly owned stores under development
  • 12 Big Yellow Limited Partnership stores
  • 10 Armadillo stores

  

  “Everything was perfect.
  The price, location, tidiness, security and customer service were exceptionally good.”

  Carlos / customer at
  Big Yellow Balham