Big Yellow Group PLC
Annual Report and Accounts 2016

  • We are always looking for innovative ways to help our customers’ lives and make the business more environmentally sustainable.

    Innovation Always looking to the future

    We are continually improving our digital channels for our online visitors to provide the best online experience possible to help them make informed choices about their self storage requirements.

    Video store tours, intuitive online FAQs, easy to understand size guides and online chat all help our visitors understand what storage size they need and how storing at Big Yellow works.

    We make it easy online for customers to reserve their space, buy boxes and packing materials and check in, saving them valuable time once they get to the store.

    Innovative building design is part of our commitment to a more sustainable business. We incorporate the latest technologies such as energy efficient lighting and solar panels to reduce our carbon footprint and produce our own renewable energy.

    Continually improving our digital platforms

    Mobile is a convenient way for our online visitors to find a store, get a quote and even reserve and check in online. 35% of our online visitors come through the mobile website.
    Customer Focussed

    Innovation

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