We are about much more than just storage. We are about people and their possessions. Whether it’s a house move, setting up a business or a DIY project, we understand these are all key life moments where it can get a bit stressful. At Big Yellow, our people help to take the stress away. We work hard to understand our customers’ requirements and give the best service possible whether it is face to face, over the phone or through our user friendly website, mobile site or online chat. Our customer support centre is also on hand seven days a week to provide an additional layer of customer service.

Excellent customer service is at the heart of our business. We measure customer service standards through a programme of mystery shopping and online customer reviews which are externally managed. Over the year, we have achieved an average net promoter score of 77 which we believe compares favourably to other consumer facing businesses.

Customer reviews are published on the website and show an extremely high level of satisfaction. We also invite customers to submit reviews to a third party review site which are currently averaging 9.5 out of 10.

Our people are our most important asset